Creating and maintaining a counselling relationship can be an incredibly rewarding and fruitful proposition. However, it can be a new and initially uncomfortable process for those who have not seen a therapist before.

The basic process is to fill in an electronic intake form and look over the Informed Consent form which lays out the benefits and consequences of counselling as well as the concept of confidentiality.

From there, your first conversations with a counsellor from Boundless Heart Counselling Group will be to discuss and work together toward your mental health goals. Each counsellor plies a variety of unique methods to which some may work or not gel with your mentality. That is ok; ensuring that you are open and honest with your therapist will help to make finding your preferred method smoother.

We have to be honest; therapy is work. Coming to a place of healing is a beautiful endpoint, but that path can be filled with uncomfortable truths and difficult realizations.

However, it cannot be overstated that finding the internal strength to understand and work with the issues that bring you to counselling is, in our opinion, one of the most fulfilling actions of your life.

Tears and difficulties may arise; however, they are precursors to understanding and loving yourself fuller.

Confidentiality is an incredibly important aspect of a counselling relationship. All our counsellors hold to the ethical standards set out by the BC Association of Clinical Counsellors dictating that, unless there is imminent harm to you or someone that you bring up in session, your discussions are held confidential unless you give permission for them to be shared with organizations for referral or to liaison with medical professional who are caring for you.

Payment will be handed through the Jane platform and includes major credit cards or an e-transfer to be set up through the email payments@boundlessheartcounselling.ca

We know that life can sometimes be unpredictable, and a scheduled session has to be moved or cancelled. Our policy is that a session can be cancelled up to a minimum of 48 hours before the scheduled time. If it is any later, you will be charged the rate of the session. Contacting your counsellor to cancel can be done through their direct email which is given during your first session.

Each of our counsellors have different rates for the services they provide. The best way to find this information is to visit the Find your therapist page and check out the costs

It can! Our Master’s level educated therapists are all certified as Registered Clinical Counsellors through the BC Clinical Association of Counsellors. Many employers extended medical plans will cover sessions up to a stated a dollar amount or session limit.

Each plan can be different, so it is important to check with your employer and/or provider for the full details.

You can use our contact form here or send a direct email to connect@boundlessheartcounselling.ca